ADA Grievance Procedure

The City of Garland Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Garland.  The City of Garland's Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.   Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Abel Aguirre, ADA Coordinator
City of Garland
Email ADA Coordinator

Within 15 calendar days after receipt of the complaint, Abel Aguirre or his designee will contact the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of establishing contact, Abel Aguirre or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City of Garland and offer options for substantive resolution of the complaint.

If the response by Abel Aguirre or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or the City Manager’s designee.

Within 15 calendar days after receipt of the appeal, the City Manager or the City Manager’s designee will contact the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or the City Manager’s designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Abel Aguirre or his designee, appeals to the City Manager or the City Manager’s designee, and responses from these two offices will be retained by the City of Garland for at least three years.