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You Are Here: Home » Departments » Recreation and Cultural Services » Parks and Recreation » FAQs
Frequently Asked Questions

 

How can I register for a recreation course/program?

Can I register for a course over the Internet?
Do I need to reserve a pavilion to have a picnic?
Can I rent a pool for a private party?
Why do the park's restrooms/water fountains not work from November through March?
Who do I contact with a park maintenance concern?

Do I have to be a Garland resident to reserve a facility or take a class?

How do I get free mulch?
What are the City of Garland park  hours?

Can we have a bounce house in the park or with my reservation?

 

How can I register for a recreation course/program?


There are three easy ways to register! 
  • Pay with a credit card when you call a recreation center
  • Click your way to PLAY online, using our online registration system
  • Visit your nearest recreation center during regular business hours and our staff will be happy to assist you.  You may pay with cash, check or a credit card.
     

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    Can I register for a course over the Internet?



    Yes. click your way to PLAY (link to site) to visit our online registration system.  In order to register online, you will be required to provide your name, address, contact number, and e-mail address. 
     
  • To register, click on My Account and login using your User ID Number and Family Password.
  • To search for programs, click on Programs , find the desired course, and click on the ADD button to put the course in your Basket. If there is no ADD button, the course is not available for Internet registration.
  • To register for additional courses, move back and forth between My Basket and Programs screens using the tabs at the top of the page.
  • When you finish adding courses, proceed to My Basket to make payment using a valid Visa, MasterCard, or Discover credit card. 
  • Any outstanding balance on your account must also be paid at this time.

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    Do I need to reserve a pavilion to have a picnic?



    There are currently four group pavilions that may be reserved including One Eleven Ranch Park Pavilion, Ablon Park Pavilion, Gatewood Pavilion, and Windsurf Bay Park Pavilion.  All other picnic and shade shelters are available on a first-come, first-serve basis.
     
    Reservations may be made up to one year in advance.  There are three easy ways to register! 
     
  • Pay with a  credit card  when you  call the  Administration  office,  at  972-205-2750
  •  Click your way to PLAY online, using our online registration system
  •  Visit your nearest recreation center during regular business hours and our staff will be happy to assist you.  You may pay with cash, check or a credit card.
     

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    Can I rent a pool for a private party?


    Yes, reservations are available at Surf and Swim Wave Pool, Bradfield Pool, Holford Pool and Wynne Pool during the summer season from Memorial Day to Labor Day.  Please call the Aquatics Office at 
    972-205-2757 for complete details. Reservations are accepted up to three months in advance, but no earlier than April 1.
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    Why do the park's restrooms/water fountains not work from November through March?


    Restrooms and drinking fountains are winterized and closed through the colder months to prevent damage from freezing weather.  With Texas weather, we realize that there occasionally are nice days in late February and early March, but we must protect equipment from late freezes each spring and your patience and understanding in protecting these assets is appreciated.

    If a restrooms/drinking fountains are not working anytime between March and November, Park maintenance concerns can be reported through the City of Garland Service Request system on the City’s web home page, by contacting Park Operations at 972-205-3589 or by sending an email ParkMaintenance@garlandtx.gov.
     
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    Who do I contact with a park maintenance concern?


    Park maintenance concerns can be reported through the City of Garland Service Request system on the City’s home page, by contacting Park Operations at 972-205-3589 or by sending an email ParkMaintenance@garlandtx.gov.
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    Do I have to be a Garland resident to reserve a facility or take a class?


    The City of Garland does not require Garland residency to participate in our programs or use our facilities.

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    How do I get free mulch?
    The City of Garland's Environmental Waste Services provides mulch to the citizens of Garland.  Contact 972-205-3500 for more information.
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    What are the City of Garland park  hours?
    The City of Garland park hours are from 6 a.m. until 12 midnight.
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    Can we have a bounce house in the park or with my reservation?



    The City of Garland permits temporary amusements within the city parks with the following regulations:
     
  • Vendor can not drive on park property to set up the amusement
  • Patron must provide their own generator to operate the amusement
  • Temporary amusements with water features are prohibited

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    Parks, Recreation and Cultural Arts