I do not have access to the internet, how do I apply for COVID-19 mortgage/rental assistance?

Please call 214-257-0674 Monday through Friday from 9 a.m. to 5 p.m. to be screened over the phone. Please leave a message if you are unable to get through to a staff member. Due to high call volume, please be prepared for a delay or a busy signal. Intake is available to assist in English and in Spanish.

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1. Do I get the money directly?
2. I have access to the internet, how do I apply for COVID-19 mortgage/rental assistance?
3. I do not have access to the internet, how do I apply for COVID-19 mortgage/rental assistance?
4. Will I have to pay the money back in the future?
5. I am a landlord, mortgage lender, how do I get paid?
6. Can the funds be used to pay my unpaid City of Garland Utility Bills or the property tax portion of my mortage payment?
7. Who and how will I be notified after I submit my application?
8. How will I know my lender or landlord has been paid, and how much has been paid?
9. Do I have to count my entire household income?
10. What if I get paid in cash?
11. Who is NOT eligible?