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1. Can I pay my City of Garland utility bill online or by phone?
2. What kind of payments can I make online or by phone?
3. Can I use a prepaid debit card to pay online or over the phone?
4. Is there a fee associated with making credit card, ATM, debit card or electronic payments?
5. Why is there a fee associated with these payments?
6. I am a Residential customer. What do I do if my bill is $700 and the maximum transaction amount is $600?
7. I am a Commercial customer. What do I do if my bill is $3,000 and the maximum transaction amount is $2,500?
8. Can I make credit card, ATM/debit card or electronic payments at the Customer Service office or Drive Thru?
9. What if my utility service has been disconnected and I pay online or by phone using the Western Union Speedpay service?
10. What if I have a problem when I’m paying my utility bill online or over the phone?
11. What if my credit card has expired?
12. Is your credit and debit card process Payment Card Industry (PCI) compliant?
13. Can I view my current or previous utility bills online?
14. What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?
15. I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?
16. What do I do if my services are disconnected for non-payment and it's after 5 p.m.?
17. How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?
18. I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?
19. Do I have any other payment options?
20. Can I view utility bill inserts online?
21. I have a new meter, and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?
22. I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?
23. Can I pay my utility bill at a location other than Downtown Garland?
24. Can you draft my City of Garland utility payment from my bank account each month?
25. Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?